FREQUENTLY ASKED QUESTIONS
(click each question for the answer)

WHAT IS THE ROLE OF THE MANAGEMENT COMPANY?

The role of the management company is to assist the Board of Directors in the day-to-day operations.

DOES THE MANAGEMENT COMPANY HANDLE MAINTENANCE ISSUES SPECIFIC TO INDIVIDUAL UNITS (RUNNING TOILETS, APPLIANCE REPAIRS, LIGHTS, OR CARPET?)

No. The management company only handles issues affecting the common element.

WHY DOES THE MANAGEMENT COMPANY USE AN AUTOMATED PHONE SYSTEM?

Property management companies have a variety of condominiums, homeowners associations and office associations as clients, all of which have different governing rules and regulations. Many resident inquiries require specific knowledge of procedures that require research and a call back. An automated system allows callers to get quick answers to general questions, and the Board of Directors requires that all other questions and issues be put in writing to be reviewed at their next scheduled meeting. The quickest way to leave a message in the general mail box is to press “6” once the automatic message begins. You will then be asked to leave a detailed message after the tone.

WHAT AUTHORITATIVE POWERS DOES THE MANAGEMENT COMPANY HAVE TO MAKE CHANGES OR DECISIONS REGARDING THE CONDOMINIUM?

The management company is not authorized to make any decisions regarding the association without prior approval from the Board. This includes decisions regarding removal of late/bounced check/violation assessments and maintenance requests. Requests for these items MUST be put in writing, and mailed or emailed to the management office for approval by the Board of Directors.

WHAT IS THE RESPONSE TIME FOR PHONE MESSAGES AND EMAILS TO THE MANAGEMENT COMPANY?

NVM’s office policy is to return all phone messages and emails received within 24 hours of receipt. Please note that in certain cases our first response may be that we received the inquiry, but must get Board or third-party involvement that will require additional time. For true emergencies, NVM does have a 24-hour emergency service that can be activated by calling the office number, and following the directions. You may also call the front desk and if it is after hours, you will receive instructions to contact the 24-hour emergency service.