AFTER-HOURS EMERGENCY # (571) 244-3015

GUIDE FOR EMERGENCY PROCEDURES

Your safety and the welfare of the community are of paramount importance to us. These procedures should be used to handle emergencies for your Association, Board of Directors, and unit owners/residents.

THE FIRST THING TO DO IN ANY PROPERTY DAMAGING EMERGENCY IS TO TAKE IMMEDIATE ACTION TO ALLEVIATE THE PROBLEM, AND KEEP THE DAMAGE TO A MINIMUM. THIS MEANS THAT THE FIRST EMERGENCY CALL SHOULD BE PLACED TO:

  • 911 (fire, medical emergency, major water leaks, crime or sewer back-ups)
  • Local power company (downed power lines, no electricity)
  • Local water utility (no water)
  • Plumber (for any water leaks or plumbing problems within your unit- remember to first turn off your water) (Please consult your yellow/white pages for current telephone numbers for power/water companies, and plumbers)

Fire and severe or life threatening common area damages are the ONLY emergencies that require an after-hours call to Northern Virginia Management at (571) 244-3015 AFTER the Fire Department or other emergency response unit has been called. Please follow the emergency instructions given on the message.

HOW NORTHERN VIRGINIA MANAGEMENT CAN HELP:

The role of the Property Management Company with regard to fire, flood and other unexpected emergencies is to secure contractors to repair damage to the Association’s common elements AFTER the emergency, and to file pertinent insurance claims.

Once the emergency has been reported to/handled by emergency services, please call Northern Virginia Management during business hours at (703) 941-9002 the next business day, and report the incident. If you sustained any damage to the interior of your unit you must notify your insurance carrier immediately.

The following is a partial listing of non-emergency calls that should NEVER be placed to the property management EMERGENCY service:

  1. towing issues
  2. noise complaints
  3. theft
  4. no water, electricity, phone
  5. account information
  6. unit water leaks

PROCEDURES FOR NON-EMERGENCIES

Please note that all non-emergency requests for repairs, or other issues related to the association, must be put in writing to the management company.

Owners will receive a written reply to all correspondence. Northern Virginia Management may not be able to provide answers on all matters via telephone. For your convenience, you may also leave your written request at the front desk.

Please address all correspondence to:

Northern Virginia Management
4306 Evergreen Lane, Suite 101
Annandale, VA 22003

FAX (703) 941-9005